LSBU Research Open
In mid-2015, London South Bank University (LSBU) commenced a project to overhaul their publications repository, LSBU Research Open. The project was designed to improve the repository and integrate a third-party research system in time for changes to open access rules in April 2016.
In November 2015, I was assigned this project and was responsible for designing the user experience and user interface based on user needs. However, due to tight project deadlines - go-live was scheduled for February 2016 to allow for adequate testing prior to the rule changes scheduled for April 2016 - I was unable to complete a comprehensive user research and discovery phase. I shortened the research phase and relied on interviews with a small but diverse sample of users, support desk email correspondence with LSBU repository administrators, various online resources, and academic research on repository usage patterns and user expectations.
For a complete overview of the project, please download the LSBU Research Open Case Study.